Santorini-Cakes – general terms and conditions of trade
1. Our contract with you, the customer
All orders by you, the customer, for supply of goods are subject to these terms and conditions unless varied in writing and signed by both parties. Once an order has been placed your order is considered firm and there will be a contract between us. The contract will end upon satisfactory receipt of goods.
2. Payment
The price for our celebration cakes (excluding wedding cakes) is payable as follows:
The price for our wedding cakes is payable as follows:
All other products (non-celebration cakes) are payable in full at the time of purchase.
3. Cancellation
You may cancel a celebration cake order at any time provided the cancellation is made by the person who placed the order, or another person authorised to act on their behalf, and is communicated to us in writing. As this incurs administrative costs, lost business and impacts on our commitment to other customers, we will apply cancellation charges as follows:
Days before delivery/collection date
Cancellation charge (percentage of total price)
14 days or more 10%
7-13 days 50%
6 days or less 100%
For wedding cakes:
Days before event
Cancellation charge (percentage of total cost)
60 days or more 10%
30-59 days 50%
14-29 days 75%
13 days or less 100%
We may also apply cancellation charges and terminate our services if you fail to pay us on the due dates given under clause 2 or if you become insolvent, appoint a liquidator receiver or administrator, or propose a voluntary agreement with your creditors.
4. Changes or supply of additional goods or services
Following placement of order, should you wish to make any changes to a celebration cake design, please contact us as soon as possible. We will try our best to accommodate changes requested, however, we are unable to accept changes within the 7-day period before the order is due for collection or delivery. Depending on the change requested, an additional charge may be applied and shall be payable in accordance with the terms of clause 2 and clause 3 in the event of cancellation.
5. Force majeure and liability
If we are prevented from performing our services and delivery by circumstances beyond our control, including but not limited to strikes, accidents, acts of God, national or local disasters, damage to premises, weather, infectious diseases or similar events, then we will cancel the order and refund to you the amounts already paid and we will have no further liability to you.
6. Food allergies
We offer a range of cakes made with gluten free sponge and can also cater for vegans, however, all our cakes are baked and decorated in an environment where nuts are present, especially marzipan. Unless specified otherwise cakes may contain NUTS, MILK, EGGS, WHEAT, SOYA, GLUTEN, LUPIN, SEASAME SEEDS & SULPHUR DIOXIDE. Food allergy information is available on request. We cannot be responsible for any incidents involving personal food
allergies.
7. Complaints
In the unlikely event that you have a complaint about your celebration cake, please inform us as soon as possible. If any problem cannot be resolved at that time, then you should write to us within 14 days to enable us to investigate and report to you. Accordingly it is a term of our agreement with you that we cannot entertain complaints made after 14 days as we are deprived of the opportunity to investigate any facts that you may complain of. If we cannot resolve your complaint following your writing to us, you will agree to meet with us to try to resolve matters. If this meeting fails to resolve any dispute, any legal claim you bring will be limited in value to the total cost of the cake and in respect of which any complaint is made.
8. Delivery
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